If tracking shows a "delivered" status, but your can't find your package:
Order help:If your order is past it’s due delivery date, please contact us, and state your order number. One of our customer service team will investigate the status of your delivery, and respond to your inquiry within 24 hours.
For urgent delivery inquiries, please contact us via the live ‘Chat’ button at the bottom right hand corner of your screen.
Our live chat hours of operation are: Monday - Sunday 7:00 AM - 7:00 PM Pacific
- Wait 72 hours; sometimes the “Delivered” status updates before the carrier arrives.
- Look for a “Delivery Attempted” notification left by the carrier; they may be attempting to reach you to deliver your package.
- Look around for your package. Some carriers leave packages in hidden places so it cannot be seen from the street.
- Check to see if someone else—like a neighbor or an Apartment Office Manager—accepted delivery on your behalf.
Order help:If your order is past it’s due delivery date, please contact us, and state your order number. One of our customer service team will investigate the status of your delivery, and respond to your inquiry within 24 hours.
For urgent delivery inquiries, please contact us via the live ‘Chat’ button at the bottom right hand corner of your screen.
Our live chat hours of operation are: Monday - Sunday 7:00 AM - 7:00 PM Pacific